Returns & Exchanges
At St John Ambulance National Online Shop, we want you to be completely satisfied with your uniform and apparel purchases. If your items are not the right fit or meet your expectations, you can return them within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer service team with your order number and details of the items you wish to return to receive a Return Authorization number.
Package Your Items
Ensure all garments are unworn, unwashed, and in their original packaging with all tags attached to qualify for a successful return.
Label and Post
Affix the provided return shipping label to your package and drop it off at any authorized postal location or courier collection point.
Processing and Refund
Once our warehouse receives and inspects your return, we will process your refund or dispatch your exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing